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Return Policy

Nurturing Faith is a ministry of Baptists Today, Inc. As such, we make every effort to be good stewards of funds raised via journal subscriptions, product sales, and experiences. We have crafted the return policies below which should be applicable to most situations; however, if your return or refund question is not covered below, please contact us via e-mail, and we will make every effort to “make it right”.

Thank you, John Pierce, Publisher

 


 

Journal Subscriptions

Cancellations

You may request your subscription cancellation via e-mail by clicking here. Nurturing Faith will promptly stop your service and issue a refund for any unmailed copies.

If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them. If you ordered through an agent (e.g., EBSCO), you should also check with that agent to ensure that your cancellation request was received and processed.

If you require further assistance, please contact us via e-mail.

 

Damaged or Missed Print Issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact customer service via e-mail by clicking here.

If this is an isolated event, you can report a damaged issue via e-mail by clicking here. Your subscription will be extended to make up for the damaged issue. If you would prefer to receive a replacement issue, please contact customer service via e-mail by clicking here.

You can report a missed issue via e-mail by clicking here. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact customer service via e-mail by clicking here.

 

Books

Print Copies

For any defective, damaged, or incomplete orders, submit this form via e-mail to office@nurturingfaith.net and include pictures of damaged or defective goods to assist us in a timely resolution to the claim. Claims must be reported within 30 days from shipping date to be accepted. Please keep books and packaging until the claim has been resolved.

 

eBooks

For eBooks purchased in the incorrect format for your device, please request a refund or exchange via e-mail by clicking here. For eBooks purchased by mistake, please request a refund via e-mail by clicking here.

 

Experiences

All Nurturing Faith Experience participants are encouraged to purchase independent trip or travel insurance. To request any documentation required by your insurance company for that purpose, please contact us via e-mail by clicking here.

Participants that cancel 60 days or more before the first day of the trip will receive a full refund minus any non-refundable fees such as airline tickets, if they have been purchased.

Participants that cancel less than 60 days before the first day of the trip will receive a full refund minus the deposit and any non-refundable fees/deposits that have been paid to outside vendors. We will refund whatever monies can be recouped from the airline or other vendors and provide documentation of efforts made to recoup funds and specific vendor refund policies for claim submission to your travel insurance company.

Nurturing Faith Experiences and other events (such as award dinners and special programs) carry their own cancellation and refund policies as provided within the online information/registration for each specific event.